Situation
Is this an Emergency?
Actions to Take
Who to Contact?
No Heating
This is dependant on the time of year, in the winter and cold months we deem this as a matter which requires attention.
Before calling check, you must check that the boiler is on and that the boiler pressure is at the required level (usually level 1). If you have conducted these checks and the heating does not come on 30-minutes following any action taken. Then please report. We will aim to have a contractor with you within 24 hours of the initial report to investigate. Over extended ‘closed’ periods i.e. Christmas/Bank Holidays there may be a delay in contractor availability. We would aim to have the issue resolved within 3 working days – subject to contractor availability & supplier availability.
Call us directly
No Water
No
Before calling check, you must check that the boiler is on and that the boiler pressure is at the required level (usually level 1). If you have conducted these checks and the heating does not come on 30-minutes following any action taken. Then please report. We will aim to have a contractor with you within 24 hours of the initial report to investigate. Over extended ‘closed’ periods i.e. Christmas/Bank Holidays there may be a delay in contractor availability. We would aim to have the issue resolved within 3 working days – subject to contractor availability & supplier availability.
Report via portal
No Power
Yes, if this is a total loss of power which doesn’t extend to neighbouring properties
Before calling check, you must check:
If you are unable to obtain the power, then please report.
Report via portal
Gas Leak
Yes
Immediately call 'National Grid' emergency number and provided information of gas leak. They shall advise the course of action to take.
Call 0800 111 999
Carbon
monoxide alert
Yes
Action require is to:
Call us directly
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