Important Information About Our Compliant Handling

Here at The Acorn Progression Project CIC, we will always try our best to provide exceptional services to you but sometimes it may not be right and you wish to raise this with us (and that's ok!). We have created an easy to follow and robust compliant process, in order for us to resolve matters as quickly, effectively and efficiently as possible. All complaints are taken seriously, and our team will seek advise, handle with fairly and with care.

What is a compliant?

A compliant will be defined as an experiences or expression of dissatisfaction, on such areas (but not limited too), about received or lack of support received, our internal staff members, external individuals or those acting on behalf, fellow residents or their guests, lack of action or service.